For a business that depends heavily on cash flow to sustain the business, coming across invoice disputes is a serious issue. Dealing with disputes over the invoice with your customers is not something any business wants to do. It is a long and frustrating process, which makes everything complex.
Most of the time the disputes over an invoice are something that you can deal with easily and in fewer times. But there are instances when the customer or the client is making an issue only to avoid paying you. If the case is such, you need to hire a debt collection agency to recover your outstanding payments.
You must take precautions to avoid such disputes. But knowing how to handle such disputes is important too, and we can help you with that. Here are five common invoice disputes and how to handle them.
Let’s look at these invoice disputes
1. Goods with fault
If your client is telling you that the products you provided were defective or were not fit, firstly express your apology, and then ask for proof. You can offer them a replacement.
But if the client had to use the product, ask them to still give you some proof, so that they can make sure that the product had faults. Also, tell them that the return products can help you to figure out if the whole batch is defective or just the ones they got.
If after proper investigation, you find that you were at fault, offer them a discount to maintain a relationship with your client.
2. The work wasn’t satisfactory
If the dispute over the invoice is due to unsatisfactory work, ask the client what was unsatisfactory. Did the work didn’t fulfill the purpose, or maybe the client had other ideas about the project? If the client says that your service didn’t fulfill the project’s purpose, ask for evidence, and ask them how to rectify the same.
If they say that it didn’t deliver the results that they had expected, but the work was good. Check the contract and also let them know that delivery wasn’t part of their service, and you should get paid.
If they had other ideas about how the work will go, ask them to give you a chance to make it right.
3. Not on time delivery
Until and unless there is a clause which states the time and place of the delivery, you deserve full payment. If you are late in delivering your product, you have to owe your mistake and offer some kind of discount to the clients so that both parties are content.
If due to late delivery, the products got spoiled as they were perishable, ask them to let you re-stock, and ask for payment for the new products only.
4. Not able to pay
If the customer is unable to pay due to financial troubles, it can be frustrating to deal with. But you can try to make it work; by offering them a discounted price or letting they pay in installments.
You need to be a little flexible if you want your business to succeed and also to maintain relationships. If even after negotiating with the customer, he/she is unwilling to pay, visit a debt recovery agency like Cedar Financial to recover the outstanding amount.
Most of the time the disputes over an invoice are something that you can deal with easily and in fewer times. But there are instances when the customer or the client is making an issue only to avoid paying you. If the case is such, you need to hire a debt collection agency to recover your outstanding payments.
You must take precautions to avoid such disputes. But knowing how to handle such disputes is important too, and we can help you with that. Here are five common invoice disputes and how to handle them.
Let’s look at these invoice disputes
1. Goods with fault
If your client is telling you that the products you provided were defective or were not fit, firstly express your apology, and then ask for proof. You can offer them a replacement.
But if the client had to use the product, ask them to still give you some proof, so that they can make sure that the product had faults. Also, tell them that the return products can help you to figure out if the whole batch is defective or just the ones they got.
If after proper investigation, you find that you were at fault, offer them a discount to maintain a relationship with your client.
2. The work wasn’t satisfactory
If the dispute over the invoice is due to unsatisfactory work, ask the client what was unsatisfactory. Did the work didn’t fulfill the purpose, or maybe the client had other ideas about the project? If the client says that your service didn’t fulfill the project’s purpose, ask for evidence, and ask them how to rectify the same.
If they say that it didn’t deliver the results that they had expected, but the work was good. Check the contract and also let them know that delivery wasn’t part of their service, and you should get paid.
If they had other ideas about how the work will go, ask them to give you a chance to make it right.
3. Not on time delivery
Until and unless there is a clause which states the time and place of the delivery, you deserve full payment. If you are late in delivering your product, you have to owe your mistake and offer some kind of discount to the clients so that both parties are content.
If due to late delivery, the products got spoiled as they were perishable, ask them to let you re-stock, and ask for payment for the new products only.
4. Not able to pay
If the customer is unable to pay due to financial troubles, it can be frustrating to deal with. But you can try to make it work; by offering them a discounted price or letting they pay in installments.
You need to be a little flexible if you want your business to succeed and also to maintain relationships. If even after negotiating with the customer, he/she is unwilling to pay, visit a debt recovery agency like Cedar Financial to recover the outstanding amount.
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